Terms of Service

Fidus Social (reply.fidus.media) is operated by FIDUS S.R.L., Via Filippo Corridoni 25, 00195 Roma (RM), Italia, P.IVA 18535911004 (“Fidus”, “we”, “us”). It lets you plan, preview, schedule and publish your own short videos and photo posts to your own Instagram professional account, Facebook Page and TikTok account, and send a private reply with a link to people who comment a keyword you choose on your Instagram posts.

By signing in, you accept these terms on behalf of yourself and the business you represent. If you have a signed agreement with Fidus Media and it conflicts with these terms, the signed agreement prevails.

Fidus Social is invite-only for Fidus Media customers. There is no public sign-up. Any fees are set in your agreement with Fidus Media.

You sign in with a one-time link sent to your email address. Keep access to that mailbox secure, and tell us at hello@fidus.media if you think someone else has used your account. You are responsible for the people you invite to your workspace.

You may connect only Instagram, Facebook and TikTok accounts that you own or are authorized to manage, and you may publish only content you have the right to publish. Connections are made through the platforms’ official sign-in (OAuth). We never ask for your platform passwords.

You keep all rights to the videos, photos, captions and other content you upload or write in Fidus Social. You give FIDUS S.R.L. a limited licence to store, process and transmit that content only to provide the service to you: for example, to show previews and send the post to the accounts you choose at the time you choose.

You are responsible for your content and for the settings you choose for each post, including its audience, interactions and any commercial content disclosure.

• You may connect only TikTok accounts that you own or are authorized to manage.
• You must comply with the TikTok Terms of Service, the TikTok Community Guidelines, the Branded Content Policy and the Music Usage Confirmation.
• Nothing is posted to TikTok without your explicit action for that specific post. For each post you review the preview and caption, choose who can view it (there is no preselected option), choose whether to allow comments, Duet and Stitch, declare commercial content (“Your brand” or “Branded content”) when it applies, and then post it now or approve it for a specific time slot.
• You are responsible for the content you post and the settings you choose.
• TikTok may apply its own limits, such as a daily cap on posts or the privacy options available to your account. Fidus Social shows and enforces those limits but cannot change them.
• You can disconnect TikTok at any time from the TikTok page or Social settings, or revoke access in the TikTok app (Settings and privacy → Security → Manage app permissions).

You may connect only Instagram professional accounts and Facebook Pages that you own or are authorized to manage. You must comply with the Meta Platform Terms, the Instagram Community Guidelines and Meta’s other policies. You are responsible for the comment-to-DM campaigns you set up, including keywords, replies and links, and for following applicable messaging, privacy, advertising and consumer protection rules.

You must not use Fidus Social to:

• publish content that is illegal, misleading, infringing or harmful;
• send spam or unsolicited messages;
• connect or publish to accounts you are not authorized to manage;
• get around platform limits, or try to access other customers’ data or our systems without permission;
• interfere with the security or operation of the service.

We may limit, pause or disable a campaign or a scheduled post that creates a legal, security, abuse or platform-compliance risk.

Fidus Social is provided “as is”. We work to keep it available and reliable, but we do not guarantee uninterrupted service. Publishing depends on Instagram, Facebook and TikTok, which can change their APIs, limits and policies, reject a post, or be unavailable. We are not responsible for the actions or availability of those platforms.

You can stop using Fidus Social at any time and ask us to delete your data as described on the Data deletion page. We may suspend or end your access if you breach these terms, if a platform requires it, or when your agreement with Fidus Media ends. Where possible, we will tell you in advance.

To the extent permitted by law, FIDUS S.R.L. is not liable for indirect or consequential losses, such as lost profits, lost data or lost business, or for content you publish. Nothing in these terms limits liability that cannot be limited under Italian law, including liability for wilful misconduct or gross negligence.

We may update these terms. When we do, we change the date at the top of this page and, for important changes, tell you by email. If you keep using Fidus Social after a change takes effect, the new terms apply.

These terms are governed by Italian law. The courts of Rome (Roma) have exclusive jurisdiction, except where mandatory law gives you the right to bring a claim elsewhere.

FIDUS S.R.L., Via Filippo Corridoni 25, 00195 Roma (RM), Italia — P.IVA 18535911004.

Questions about these terms: legal@fidus.media. Privacy: privacy@fidus.media. General: hello@fidus.media.

See also our Privacy Policy.